Rafter
Rafter
These Terms of Service ("Terms") govern your access to and use of the Rafter platform ("Rafter", "the Service") operated by William John Thurlow, ABN 19 255 370 916, trading as Deep Green Sea ("Deep Green Sea", "we", "us", "our"), a sole trader based in Victoria, Australia.
By creating an account or using Rafter you agree to these Terms. If you are accepting these Terms on behalf of a business, you represent that you have authority to bind that business.
These Terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria.
Rafter is a subscription software platform that enables Australian tradespeople to create branded PDF quotes, manage materials and pricing templates, and (on the Pro plan) create and attach quotes to jobs in ServiceM8.
All prices are in Australian dollars (AUD) and exclude GST. Deep Green Sea is not currently registered for GST.
The ServiceM8 integration requires you to connect your own ServiceM8 account via OAuth. You are responsible for your ServiceM8 account, its subscription, and compliance with ServiceM8's terms of service. Deep Green Sea is not affiliated with ServiceM8 Pty Ltd and cannot be held responsible for the availability or conduct of ServiceM8's service.
You must provide accurate information when registering. You are responsible for all activity that occurs under your account. You must notify us immediately at info@deepgreensea.au if you become aware of any unauthorised access.
Rafter uses Clerk (clerk.com) for authentication. Passkeys and session management are handled by Clerk in accordance with Clerk's privacy policy. You are responsible for the security of your enrolled passkeys and any shared credentials.
One Rafter account corresponds to one business workspace ("organisation"). Sharing a single account across multiple businesses is not permitted.
Paid subscriptions are billed monthly in advance via Stripe. By providing payment details you authorise Deep Green Sea to charge your nominated payment method on a recurring monthly basis.
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No refunds are issued for any unused portion of a billing period.
Following cancellation your account reverts to Essential (Free) status at the end of the paid period. Your data is retained for 90 days after cancellation, after which it may be deleted.
We will give you at least 30 days' notice of any price changes by email. Continued use of the Service after a price change constitutes acceptance of the new price.
If payment fails, we will attempt to notify you by email. After 14 days of non-payment we may suspend access to paid features. After 30 days of non-payment we may terminate the account.
You agree not to use Rafter to:
All intellectual property rights in the Rafter platform, including software, design, trademarks and documentation, are owned by or licensed to Deep Green Sea. Nothing in these Terms transfers any ownership of those rights to you.
You retain ownership of all data and content you upload to Rafter ("Customer Content"), including your business details, materials, pricing, photos and quote text. You grant Deep Green Sea a limited, non-exclusive licence to process Customer Content solely to provide the Service to you.
You are responsible for ensuring that any content you upload does not infringe third-party intellectual property rights.
Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.
By using Rafter you acknowledge that your data is stored on Cloudflare's infrastructure and processed by our subprocessors (listed in the Privacy Policy). Cloudflare's primary infrastructure is operated from data centres globally, including outside Australia. We take reasonable steps to ensure overseas recipients handle your data consistently with the Australian Privacy Principles.
To the maximum extent permitted by law, Rafter is provided "as is" and "as available" without any warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy of any quote totals, GST calculations, or other outputs generated by the Service — you are responsible for verifying all figures before sending quotes to customers.
Nothing in these Terms excludes, restricts or modifies any guarantee, condition, right or remedy that applies under the Australian Consumer Law and that cannot be excluded, restricted or modified.
To the maximum extent permitted by law, Deep Green Sea's total liability to you for any claim arising out of or in connection with these Terms or the Service — whether in contract, tort (including negligence), statute or otherwise — is limited to the greater of:
In no event will Deep Green Sea be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of goodwill, even if advised of the possibility of such damages.
These limitations apply to the fullest extent permitted by law and do not affect any liability that cannot be limited under the Australian Consumer Law.
You agree to indemnify and hold harmless Deep Green Sea from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Service in violation of these Terms; (b) your Customer Content; or (c) your infringement of any third-party rights.
Rafter integrates with or relies on third-party services including Clerk (authentication), Cloudflare (hosting and infrastructure), Resend (transactional email), ServiceM8 (field service management, Pro plan only), and Stripe (payment processing). These services are governed by their own terms and privacy policies. Deep Green Sea is not responsible for the availability, accuracy or conduct of any third-party service.
Deep Green Sea will not be liable for any delay or failure to perform its obligations under these Terms arising from causes beyond its reasonable control, including natural disasters, acts of government, internet or telecommunications outages, or actions of third-party service providers.
We may suspend or terminate your account immediately if you materially breach these Terms, fail to pay fees when due (after notice), or if we reasonably believe your use of the Service creates legal or reputational risk for Deep Green Sea.
You may terminate your account at any time by contacting us at info@deepgreensea.au or via your account settings.
On termination, your right to use the Service ceases. Sections 6, 8, 9, 10 and 13 survive termination.
We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. Continued use of the Service after that date constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service before the effective date.
Questions about these Terms? Email us at info@deepgreensea.au.
Deep Green Sea
William John Thurlow t/as Deep Green Sea
ABN 19 255 370 916
Victoria, Australia